What is GoodLife.com?
To begin with, GoodLife.com is a one stop destination for your personal care essentials. It offers products from top Indian and international brands.

What is the benefit of buying from GoodLife.com?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for ourself . Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

Where are the offices of Goodlife.com located?
Currently our office is in Pune where our warehouse is also located. All the orders are shipped centrally from Pune.

What products does GoodLife.com sell?
We sell products of all the leading brands in personal care across sections right from Skin care, Hair Care, MakeUp, Fragrance, Cosmetic, Bath and Body products for Men and Women. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.

How will I know if you have received my order?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id confirming the order along with all the details such as order number and the list of items ordered.

How do I check my order status?
We will ship within 24hrs of receiving the order. We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, all relevant shipping details will be mentioned for your easy reference.

Is it safe to use my Credit Card Online at GoodLife.com?
We have partnered with India’s leading payment gateway providers like CC Avenue, Techprocess and EBS for Order booking in India. We have partnered with PayPal for booking orders internationally, so now you can place orders with Goodlife.com from outside India and we will ship it to your dear ones in India. All our payment gatement partners have 128 bit SSL encryption, and is also Verisign secured. You information is completely in safe hands.

What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hrs and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card or Cheque) within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can add the same to your wish list and we will notify you when the stock item becomes available.

Will I be charged for Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping charges?
We provide Free Shipping on all Orders above Rs.200. For Orders below Rs.200, shipping charges of Rs.50 will apply.

What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

What is your Return Policy?
We have a ‘no questions asked’ 7 day return policy only on un-opened items. Also please ensure that while returning the items are packed properly so that the original packing of the product is not damaged in transit. The return shipping charges needs to be borne by the customer. In case of damage to the original packaging or the goods GoodLife.com reserves the right to determine a fair value of the product on return and the same shall be binding on both parties. Please send us a mail at customercare@goodlife.com or call us on 1 800 123 45 45 to obtain a Return Receipt Number before you ship the item back to us. No goods will be accepted without a Return Receipt Number.

For goods bought on discount the return will be through GoodLife.com Gift coupons/certificates.

For goods bought on MRP, we will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

For products which are incorrectly shipped, damaged in transit, with defects please send us a mail at customercare@goodlife.com or call us on 1 800 123 45 45 to obtain a Return Receipt Number. We will pay the return shipping charges and will send a replacement within 10 working days. We reserve the right to pay you back in case there are no stocks left of the item returned.

What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.
Credit Cards - We Accept MASTERCARD, VISA, DINERS CLUB
Debit Cards - We Accept Visa Electron of Axis Bank, Barclays Bank, Canara Bank, Citi Bank, Corporation Bank, Cosmos Bank, Duetsche Bank, HDFC Bank, ICICI Bank, Indian Overseas Bank, ING Vysya, Karur Vysya Bank, Kotak Mahindra Bank, Punjab National Bank, Standard Chartered Bank, State Bank Of India, Union Bank Of India & Yes Bank
Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank
You can also pay through Cash On Delivery (C-o-D)- In this case you pay in Cash to the courier person while accepting the goods. C-o-D payments would only be accepted if the total invoice value is upto Rs 5000/-.
Cash On Delivery Charges:

Order Value	COD Charges	Shipping Charges
Above or Equal to Rs.300	Free	Free
Total Order of Rs. 200 up to Rs. 299	Rs.50	Free
Less than Rs.200	Rs.50	Rs.50

            
Placing a Cash-on-Delivery (C-o-D) Order
1. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"
2. You will then be asked to verify your cellphone number. Your cellphone number is necessary for us as well as our courier partner, in case we need to get in touch with you regarding your order or its delivery.
3. Our Customer Care team will call you to verify the details.
4. Once verified and confirmed the order will be processed for shipment in the time specified, from the date of confirmation
5. You will be required to make a Cash payment only (no cheques or DD’s will be accepted) to our Courier Partner, only at the time of delivery of your order.